Frequently Asked Questions (FAQs)

Find answers to the most frequently asked questions about shopping, payments, shipping, returns and more at NissiStore.

Orders & Payments

How do I place an order?

Browse our collection, select the products you would like to purchase and add them to your basket. Follow the checkout steps to complete your purchase.

Once your payment has been processed, you will receive an order confirmation email.

Is it safe to shop at NissiStore?

NissiStore is powered by Shopify, a trusted e-commerce platform that provides a secure checkout experience and encrypted connections to help protect your information when shopping online.

Which payment methods do you accept?

Available payment methods are displayed at checkout and may vary depending on your country.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to assist you, depending on the processing status of your order and your applicable legal rights.

Shipping & Delivery

Which countries do you ship to?

NissiStore delivers to Portugal and a range of European countries.

Shipping availability for your specific address will be confirmed at checkout.

How much does shipping cost?

Shipping costs vary depending on the destination and the conditions applicable to your order.

The final shipping cost will always be displayed at checkout before you confirm your purchase.

How long will my order take to arrive?

Order processing and delivery times may vary depending on product availability, the dispatch warehouse, your destination and the shipping carrier.

For further details, please visit our Shipping & Delivery page.

How can I track my order?

Once your order has been dispatched and tracking information becomes available, you may receive an email containing a tracking number or a link to track your delivery.

Why have I only received part of my order?

We work with different suppliers and fulfilment partners across Europe. As a result, items from the same order may be dispatched separately.

If this happens, your remaining items may arrive in different packages and on different dates, with no additional shipping charges after checkout.

What happens if I am not at home when my order arrives?

Depending on the shipping carrier, another delivery attempt may be made, or your parcel may be redirected to a local collection point.

We recommend checking your carrier's tracking updates and delivery notifications.

Products & Availability

Are your perfumes and beauty products authentic?

NissiStore offers products from recognised brands, sourced through professional suppliers.

We take care when selecting our suppliers and work to ensure the authenticity of the products available in our store.

Are all products shipped from Portugal?

Not necessarily. We work with warehouses and logistics partners located in different European countries.

The country of dispatch may vary depending on the product and its availability.

Why might a product become unavailable?

Product availability may change due to stock fluctuations or supplier updates.

If an item you have ordered becomes unavailable, we will contact you to offer an appropriate solution, including a refund where applicable.

Returns & Refunds

Can I return a product?

Yes. Returns are accepted in accordance with applicable consumer protection laws and the conditions set out in our Returns & Refunds Policy.

Certain products may be subject to legal exceptions to the right of withdrawal, particularly for health protection or hygiene reasons.

Can I return an opened perfume?

Return eligibility depends on the nature of the product, its condition upon delivery and applicable consumer protection laws.

Certain sealed products may be excluded from the right of withdrawal once unsealed for health protection or hygiene reasons, where the relevant legal conditions are met.

This does not affect your statutory rights if a product is faulty or does not conform to the order.

What should I do if I receive a damaged or incorrect product?

Please contact our customer support team, providing your order number and a description of the issue.

Whenever possible, include photographs of the product and its packaging.

We will review the situation and provide an appropriate solution in accordance with your legal rights.

How do refunds work?

Refunds are processed in accordance with applicable laws and our Returns & Refunds Policy.

Refund processing times and procedures may vary depending on the circumstances and the payment method used.

Customer Support

How can I contact NissiStore?

You can reach our team through the contact options available on our Contact Us page.

For enquiries relating to an existing purchase, please include your order number so we can assist you more efficiently.

Product Advice & Beauty Care

How do I choose the right skincare products for my skin type?

Please refer to the product description, recommended skin type and the manufacturer's guidance on each product page.

If you need help finding specific product information, feel free to contact us with the product name.

For concerns relating to allergies or specific skin conditions, we recommend seeking advice from a qualified healthcare or skincare professional.

Where can I find product ingredients and instructions for use?

Available information about ingredients and usage instructions can be found on the product page and on the product packaging.

If you need to confirm a particular ingredient or usage instruction, please contact us before placing your order.

What is the difference between Eau de Toilette, Eau de Parfum and Parfum?

These terms generally refer to different concentrations of fragrance compounds.

Eau de Toilette (EDT) typically has a lighter fragrance concentration, while Eau de Parfum (EDP) and Parfum tend to contain higher concentrations.

However, fragrance intensity and longevity may vary depending on the formulation, individual skin characteristics and how the fragrance is applied.

How do I choose the right foundation or concealer shade?

Check the shade name or number, product description and any guidance provided by the manufacturer.

Please note that colours displayed on your screen may differ slightly from the product's actual shade.

How should I store my beauty products and perfumes?

Always follow the storage instructions provided on the product packaging.

As a general rule, we recommend keeping products tightly closed in a cool, dry place, away from excessive heat and direct sunlight.

I couldn't find the answer to my question. What should I do?

Our team will be happy to help.

Please get in touch through our Contact Us page, and we will do our best to assist you.

NissiStore — Beauty, Made for You